PG&E continues halting past due disconnections into 2022

The utility announced Friday it won’t disconnect service from customers greatly past due on their bills, despite the expiration of a California pandemic moratorium.

The pandemic-related moratorium on energy service disconnections put in place in March 2020 by the California Public Utilities Commission formally ended Friday but Pacific Gas and Electric Company announced it will not resume service disconnections this year.

Instead, PG&E is automatically enrolling all residential and small business customers with past-due balances over 60 days in new extended payment arrangements.


“We’ve been partnering with local, state and utility leaders to ensure our customers in need have access to critical assistance as the impacts of the pandemic continue to evolve and the statewide disconnection moratorium ends today. PG&E will not immediately start shutting off service for nonpayment,” said Marlene Santos, PG&E executive vice president and chief customer officer.

PG&E is also closely monitoring the development and implementation of the California Arrearage Payment Program — CAPP — included in the 2021-22 California State Budget. As part of the CAPP process, PG&E will not resume disconnections for residential and commercial customers eligible for CAPP until the CAPP program is finalized, the utility said Friday.

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