The Department of Transportation (DOT) has initiated an investigation into Delta Air Lines due to widespread flight cancellations and delays.
Driving the news: The investigation by the DOT’s Office of Aviation Consumer Protection follows continued flight disruptions and reports of customer service failures related to Delta Air Lines.
- Delta canceled or delayed over 2,900 flights on Monday and faced global internet outages last week that impacted various airlines.
- The investigation comes as a response to numerous passenger complaints filed with the DOT regarding disruptions and substandard customer service conditions at Delta Air Lines.
What they’re saying: Transportation Secretary Buttigieg expressed the importance of ensuring fair treatment of all airline passengers and upholding their rights amid disruptions.
- “Our department will leverage the full extent of our investigative and enforcement power to ensure the rights of Delta’s passengers are upheld,” Pete Buttigieg said.
- Delta Air Lines CEO Ed Bastian made a public apology to customers on Sunday, saying technology issue prompted the airline to pause its operations, which resulted in over 3,500 flight cancellations.
- Despite the challenges, Delta is fully cooperating with the Department’s investigation and is focused on restoring operations and providing support to affected customers.
