Car dealerships in North America are facing disruptions after cyberattacks targeted CDK Global, a major auto dealer software provider.
The cyberattacks have forced dealerships to resort to manual processes, using pens and paper instead of the software.
Driving the news: CDK Global, which provides software technology to thousands of auto dealers in the US and Canada, experienced back-to-back cyberattacks, leading to an ongoing outage in their systems.
- Major auto companies such as Group 1 Automotive Inc., Lithia Motors, and AutoNation have implemented alternative processes to continue their operations.
- The outage may cause delays and inconveniences for some dealers and customers, but sales operations continue for companies like Stellantis, Ford, and BMW.
- Customers are advised to monitor their credit and be cautious of potential phishing attempts following the cyberattacks.
What we’re watching: CDK Global expects the restoration process to take several days to complete and has launched an investigation into the cyber incidents with the help of third-party experts and law enforcement.
